We’ve put together some frequently asked questions below, if there’s anything you think we’ve missed, please feel free to contact us.
How long will it take for my order to arrive?
We use a 48-hour delivery service.
We endeavour to dispatch orders on the day of the order confirmation but failing this we will dispatch by the following working day. If you were to receive your order confirmation on a Monday, your order would be dispatched on Tuesday at the latest and will arrive to you by the Thursday of that week.
If you have any specific delivery requirements, please contact us before placing your order and we will be happy to discuss these with you.
What are the dimensions and weights of the lights?
Each product page has an expandable box at the bottom of the page, titled ‘Details’. This section specifies the height, diameter and weight of each light.
What does each light come with?
Are the lights easy to install?
Can I return my light?
If you are a consumer you can return your light if you, unfortunately, decide it isn’t quite right for your space. You have 14 calendar days after the goods are received or if your order is delivered in instalments, 14 calendar days from the date on which you received the last instalment to notify us of your decision to cancel. We will issue a refund for your order if you do change your mind and cancel within this ‘cooling off’ period. Please refer to our Terms of Sale (Consumers) which outlines the specific requirements and timelines for cancelling your order.